Store policies

ORDERS

Order Updates

All order updates which include Order Status, Tracking Info, Order Receipt, & any other notifications regarding your order will be made via e-mail. To ensure you get all correspondence from us, please add a valid e-mail address that you have access to.

Product Availability

Our products are either stocked at our warehouse in Salt Lake City, Utah or they will come to you direct from the manufacturer. If for any reason the product is out of stock we will notify you via the e-mail you put on the order within 24 hours of you placing the order. If you need the equipment right away and are unsure if it's in stock please contact us at info@mohebcousa.com so we can make sure it's available. 

Cancel Order/Change Order

After your order has been placed, we can't guarantee your order can be changed or cancelled. If you need to make a change to your order contact us immediately. 

PAYMENT POLICY

Credit Cards

This is our prefer payment method. We accept Visa, Mastercard, Discover, & American Express.

Purchase Orders

All orders must be paid in full before shipment/pickup can be made. For this reason we do not offer purchase orders. 

Checks/Wire Transfer/ACH

Checks are accepted only on the condition that the check clears before equipment is picked up/delivered. Typically takes 1 business day for checks to clear.

Sales Tax

We are required by Utah State Law to charge Sales Tax on all equipment shipped to and picked up in the state of Utah. If your organization is tax exempt, please contact us at info@mohebcousa.com and attach a tax exemption certificate to your e-mail. 

Order Processing

Your card will be charged in full once the first item(s) on your order ship. When you place an order on our website, an authorization is placed on your bank account for the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. These authorizations may show as “pending” on your bank statement until the funds are captured. Once the card is charged for the order, the authorization will drop off from your bank statement, typically within 1-2 business days. Credit and debit card providers differ in how long they will hold an authorization for a pending transaction. If your order has an extended lead time, a member of our Payments team may reach out requesting to charge the card in advance to avoid losing the authorization. Authorizations and/or pending transactions will hold these funds on your bank account, which can result in overdraft fees. Mohebco Industries assumes no liability for fees in the event of such an overdraft.

SHIPPING POLICY

Commercial Or Residential Delivery? 

It is very important that if your order is a commercial delivery that you place the name of the company/business in the shipping address when placing your order. If your order is a residential delivery please leave in the order note that your will order shipped to a residential location. 

Residential Customers

Commercial carriers will deliver the vast majority of our products to a residential shipping address. If you operate a business out of your home, you must still select "residential" in your shopping cart because the carriers still consider your address residential.

Liftgate

If you do not have a forklift or loading dock that can fit a freight truck, you will need to add lift gate service to your shipping. A lift gate is a motorized platform that will move heavy items down from the back of a semi trailer. 

Local Store Pickup

We offer Local Store Pickups on products we have stored at our Salt Lake City Warehouse. If a product is available for in store pick up, you can select Store Pickup in your cart and use the date and time selector to choose a day and time to pick up your order. Because of how our website functions Pickup & Shipping orders must be made separately.

Destinations

We currently ship to the continental 48 states, which doesn't include Alaska, or Hawaii.  Also we  do not offer any international shipping at this time. 

Delivery Times

Because are products are shipped from our warehouse and also direct from the manufacturer, delivery times will vary depending on the product(s) you order. Please refer to the product page for the individual delivery estimate for that product. Also please note that any special requests/services you make may delay the delivery. Feel free to contact us at info@mohebcousa.com with any specific delivery questions you may have. 

Split Shipments

Depending on the products your order, and availability your order may come in split shipments. Some products are made to order and shipped from the manufacturer, and other products may come direct from our warehouse. All your order shipment information is sent to the e-mail you placed on the order. 

Shipping Damage/Lost Items

It is extremely important that you carefully inspect your shipment upon delivery. If any damage has been made or products missing, make sure to notify the delivery driver. Have the delivery driver note all damage done and products missing on the delivery receipt. If you sign the receipt your are accepting the shipment was delivered without any damage. unless the damaged is noted. It's also important to take pictures of the damage shipment for visual evidence. Next keep the items in the original packaging unopened. Contact us within 1 business day and we will arrange for redelivery and pickup of damaged items. 

PRODUCT POLICY

Product Warranties

If a product comes with a warranty it will be noted on the product page's description. Warranty claims are handled differently depending on the manufacturer and product types. 

RETURN POLICY

All products can be returned within 14 days of receipt as long as they are in their original packaging and haven't been used. All products have an applicable restocking fee which will be deducted from the return credit.  Upon inspection, a return credit will be issued to the original form of payment used to place the order. Original shipping costs paid will not be included with the return credit. Customers are responsible for the return shipping costs.

Restocking Fees

Returns are subject to a 25% restocking fee for Commercial customers and 30% to Residential customers.